Terms & Conditions

Last updated: October 2025

By visiting our website or making a purchase, you agree to the following terms and conditions. Please read them carefully before ordering.

1. About Us

Luna Brew (“we”, “us”, “our”) operates the website www.lunabrew.shop

Our goal is to deliver high-quality coffee products while providing a smooth and transparent shopping experience.

2. Product Information

We do our best to make sure all product descriptions, images and prices are accurate.

Because our products are handmade and freshly packaged, small variations in colour, texture, or packaging may occur. We reserve the right to update or discontinue products at any time without notice.

3. Orders & Payments

All prices are in Australian Dollars (AUD) and include GST where applicable.

Payment is required in full at checkout through secure providers such as Shopify, Stripe, or PayPal. We may cancel any order if fraud or incorrect information is suspected.

4. Shipping

Orders are processed during business hours and shipped as quickly as possible.

Delivery times vary depending on your location and chosen shipping method.

Once an order has been shipped, Luna Brew is not responsible for courier or postal delays, but we’ll always do our best to help if something goes wrong.

5. Returns

As Luna Brew products are consumable food items, we don’t accept returns or exchanges for change of mind or incorrect purchases. If your order arrives damaged or faulty, please see our Returns Policy for details on how to contact us.

6. Limitation of Liability

We take pride in quality and safety, but to the maximum extent permitted by law, Luna Brew is not responsible for any indirect or consequential loss or damage related to the use of our products or website. Our liability is limited to replacing or refunding the affected item in line with Australian Consumer Law.

7. Intellectual Property

All logos, designs, images, and content on this website belong to Luna Brew.

They can’t be copied, used, or reproduced without our written permission.

8. Privacy

We take your privacy seriously. Any personal information collected is handled in line with our Privacy Policy. By using our website, you consent to how we collect and use your information as described there.

9. Third-Party Links

Our website may include links to third-party websites. We’re not responsible for the content or privacy practices of those sites and encourage you to read their terms before using them.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of New South Wales.

11. Contact Us

For any questions, reach out at nick@lunabrew.shop, we’ll always do our best to help.