Return Policy

At Luna Brew, we are committed to ensuring every customer receives premium-quality products. As our items are consumable food products, we are unable to accept returns or exchanges for reasons including change of mind, incorrect purchase, or personal taste preferences.

In the rare event that a product is faulty or damaged, please contact us at nick@lunabrew.shop within 7 days of delivery. Include your order number, a detailed description of the issue, and clear photographic or video evidence of the fault. 

All claims will be assessed on a case-by-case basis. If a manufacturing or packaging fault is confirmed, Luna Brew will provide a replacement or refund at its discretion.

We appreciate your understanding and cooperation as we maintain the highest standards of product safety and quality.